FAQ

Art

Q: What art file formats do you accept?

A: The preferred format is .eps. A high-resolution jpeg (300 dpi) saved at the finished print size can also be used.

Q: Will my cap image be as clear as my photograph or printout?

A: No. Printing on latex and silicone is of a lower resolution than ink on paper. While the color and image quality are good, they are not as crisp or detailed as a photograph. Latex and silicone are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.

Refunds are not given because an image on a cap doesn't equal the print quality of a photo.

Q: My art skills are lacking, can you help?

A: A member of our Art Staff will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, our Art Staff will be happy to guide you through the process.

Q: Do you charge for artwork?

A: SwimCapz.com allows you to do your own designing, so there is no artwork charge for work done on the online designer. You may email us for assistance with your design for no charge.

Uploaded art must be high resolution (300 dpi) at final reproduction size. The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $30.00 per half hour.

General
Q: What are your business hours?

A:? Our business hours are:? Monday thru Friday 9:00am to 5:00pm EST

Q: What guarantee does your company offer?

A:? Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money.

If a refund is in order, you will need to contact us within 24 hours of receiving your product.

REMEMBER:

In the event changes in a design are necessary, due dates may have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes.

Four-color process art on latex and silicone will not look exactly like art printed on paper.

Q: What is the least expensive cap?

A:? The least expensive swim cap would be a Latex Cap with a 1-color design.

Pricing is based on the following factors:

To keep costs low we recommend

Q: Do you charge sales tax?

A:? Yes. 5% GST on all Canadian orders.? No Taxes on US or International Orders.

Q: What happens when I save a design?

A:? A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way.

Q: What types of textile do you offer?

A: All of our swim caps are offered in Latex and Silicone. Not all colors are offered in all types of material.

Ordering

Q: What forms of payment do you accept?

A: Visa, MasterCard and PayPal. Orders are processed securely using Secure Socket Layer Technology.

Q: Can I purchase multiple items with the same imprint?

A: Yes. For example both red latex cap and blue silicone cap could be ordered with a white imprint. Quantity discounts apply for the total order (e.g. 50 of one type of textile and 50 of a different type would receive pricing for 100). If your caps have different images (artwork or text) then they would need to be ordered separately.

Q: What is the minimum number of caps I can order?

A: The minimum order is 50 caps per design.

Q: Do you allow changes to an order?

A:? No. Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving latex and silicone cap stock, screen supplies, and scheduling press time. Our printing is done in-house, and as soon as an order is placed it goes into production. Please make sure your order is exactly the way you want it before ordering.

Q: Can I add different designs to the same order?

A:? No. Each design makes up a separate order. You may put a single design onto different types of textiles and use different colors of ink all within the same order (and receive quantity pricing).

Q: Can I cancel my order?

A: No. Cancellations are not allowed due to the speed with which work begins. Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final.

Screenprinting

Q: How many colors can you print?

A: The maximum number of colors available for spot color designs is 4.

Q: Can I print outside the boundary box?

A: Currently, printing outside the boundary box is not possible. But the capacity will be online soon that will allow for printing in non-standard locations. Keep checking in!

Shipping

Q: How does your company ship?

A:? We ship exclusively with FedEx. Remember, shipping is free WORLDWIDE.

NOTE: We are not responsible for delays in delivery by FedEx for reasons of their choosing (e.g. adverse weather conditions and customs inspections). Refunds will not be offered if FedEx does not meet their delivery responsibilities.

Q: What is the delivery time?

A: You can choose from Regular delivery (12 - 14 days) or Rush service with Rush service costing additional depending on how fast you need your order.

Customs and Duty

Q: Am I responsible for Customs and Duty Charges when the products come into my country?
A: Yes. Customs and Duty are implemented by your government when products are imported into your country. These charges are out of SwimCapz Inc. control.

If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order.

NOTE: We are not responsible for delays in delivery by FedEx for reasons of their choosing (e.g. adverse weather conditions or customs inspections). Refunds will not be offered if FedEx does not meet their delivery responsiblities.